Basics for this situation
In an emergency: stay safe, call, get help
First-aid courses teach the first minutes of an emergency in the same order every time: take in the situation, protect yourself and others, call the local emergency number (112 in the EU), have other helpers fetch an AED and stay with the casualty. This text does not replace a first-aid course.
Making an emergency call: what to say, staying reachable
A good emergency call is short, calm and structured: where it happened, what happened, how many people are affected, what injuries or hazards – and then wait for questions. The local emergency number in the EU is 112. After the call, stay reachable and conserve the battery.
First-aid kit for home and travel
A first-aid kit only helps if it is complete, quick to find and someone knows how to use its contents. The core is disposable gloves, sterile dressings, bandages, plasters, a triangular bandage, scissors and an emergency blanket – plus personal medication agreed with a doctor or pharmacist. The kit does not replace a first-aid course or an emergency call.
STOP: from shock to the next step in seconds
When fear or panic rises and no immediate danger forces you to act at once, a short, fixed sequence helps: stop, breathe out slowly and come back to the here and now, think, observe, plan the next small step. The sequence is based on the well-known STOP rule for people who are lost and can be used anywhere.
Insect stings – and when they become an emergency
Most wasp and bee stings are painful but harmless: remove a bee sting quickly, cool the site and watch it. An emergency is a sting in the mouth or throat, because the swelling can block the airway, and any allergic reaction with breathlessness, facial swelling, dizziness or a rash all over the body: call the emergency number at once (112 in the EU, in Austria also 144). This text does not replace a first-aid course.
Recognising shock and caring for the person
Shock in the medical sense is life-threatening circulatory failure, for example after heavy blood loss, large burns or a severe allergic reaction. Signs are pallor, cold sweat, shivering, restlessness, anxiety and later apathy. Call the emergency number (112 in the EU), treat the cause where possible (for example stop bleeding), lay the person down, cover them, reassure them and give nothing to drink. Only raise the legs if no injuries speak against it. This text does not replace a first-aid course.
