Making an emergency call: what to say, staying reachable
- Dial the emergency number – Dial the local emergency number (112 in the EU).
- Where? – Give the location as precisely as possible: address or trail, summit, hut, signpost, landmarks.
- What happened, how many people? – Briefly describe the event, the number of people affected and visible injuries or hazards (fall, fire, water, weather).
- Wait for questions – Answer the dispatcher's questions and follow their instructions.
- Stay reachable – Keep the phone on, do not use it for other calls, conserve the battery.
- Make yourself noticeable – Guide rescuers: bright clothing, light, whistle; in the field send one person to a highly visible spot if that is safe.
Danger: When in doubt, call early. The dispatch centre decides what help is needed; an early call gives rescuers time, especially before darkness or worsening weather.